Holiday Inn Burbank-Media Center BURBANK

This is a great hotel. I stay at the Four Points in Philadelphia every time I travel

Great location close to the airport. Very friendly staff with clean confortable rooms.

Personable staff. Nice rooms

Was excellent

Staff was very polite and helpful. Room very clean.

The first room we checked in was 80 degrees snd not coming down fast. Front desk employee working along on aug 13 night shift was exceptional. Just moved us right away and answered our other questions on parking and the shuttle.

Hotel was clean and staff was friendly. Shuttle was slow picking up at the airport. We had to wait 40 minutes after getting our luggage.

Everything was great until I returned from my trip and called for the shuttle. The number given to me to call for the shuttle went to voicemail twice. I call directly to the hotel but the hotel phone service was not functioning well. I called six times until my call was answered. When my call did get answered, the shuttle arrived promptly. Getting through the parking validation machine was terrible. My validated fee parking ticket did not work, my credit card was charged $44.10 and the gate still would not open. I had to call the hotel to send someone to help me get out. I\'m waiting for a credit on my card.

Awesome

While the room was very nice for some unknown reason we were given a room with a handicapped bathroom The drainage system was totally inadequate. It had a tiny drain in the shower and one in the middle of the bathroom. The bathroom floor had water over at least 1/3 of it. We attempted to mop it up with the one towel provided for 2 people but hours later the bathroom floor was still wet. A drain the length of the shower is clearly needed!